Custom Transfer Sales Support Coordinator
A hands-on customer and order support role, not an outbound sales job.
Velflex is one of Australia's leading suppliers of custom heat transfers, heat presses, vinyl, DTF equipment and garment decoration education. From our production facility in Brendale, we help businesses across Australia decorate garments with fast, reliable, ready-to-press transfer solutions.
We're growing, and we're looking for a Custom Transfer Sales Support Coordinator to join our Brendale sales team. You'll help customers place orders, choose the right transfer product, receive accurate quotes, and have a smooth experience from enquiry through to production — working closely with our Pre-press and Production teams to make sure every order is processed accurately, quickly and with care.
What you'll be doing.
- Processing manual customer orders received by email and phone
- Preparing quotes for custom transfer jobs
- Helping customers choose the right product for their job — UltraColour MAX, UltraColour PRO or ScreenPrint PRO
- Answering customer questions by phone and email in a clear, helpful and professional way
- Calling customers when needed to clarify order details, artwork questions or product requirements
- Entering and updating order and customer information in NetSuite
- Checking supplied artwork files at a basic level in Adobe Illustrator, mainly to catch obvious issues before orders move further through the system
- Working closely with Pre-press and Production to help orders move smoothly through to completion
- Following up with customers to make sure they've had a great experience
- Helping educate customers on how to submit orders and artwork correctly
What we're looking for.
You don't need heat transfer experience — we can teach that. What matters most is that you're a great communicator, a quick learner, and genuinely care about helping customers.
- Friendly, positive and easy to deal with
- Calm under pressure when deadlines are tight
- Confident communicating by both phone and email
- Comfortable picking up the phone rather than relying on long email chains
- Accurate with data entry and order details
- Able to juggle multiple tasks without losing attention to detail
- Good with systems, technology and learning new processes
- Resilient when things get busy
- A team player who works well with sales, pre-press and production
- Interested in building a long-term career, not just a short-term stepping stone
Experience in customer service, retail, administration, sales support, order processing, print, uniforms, promotional products or apparel would be helpful — but attitude and communication style matter more than industry experience.
What this role is not.
We want to be upfront so the role attracts the right person.
- Not an outbound sales role — you won't be cold-calling or chasing commission-based sales targets
- Not a graphic design role — you'll use Illustrator only at a basic checking level (we have dedicated Marketing and Pre-press teams for that)
A supportive, family-owned business, backing a growing team.
Velflex is a family-owned and operated Australian business with a strong team culture, a growing national customer base and a genuine focus on innovation, education and support.
- A supportive, family-owned business environment
- A growing company with plenty of room to develop
- Brendale location with on-site parking
- Barista-grade coffee machine for proper daily coffee
- Regular team social events, BBQs and celebrations
- A team that genuinely backs each other
- Branded shirts and uniforms
- Hands-on product training to build your confidence in the heat transfer industry
- Room to shape your career path as the business grows
Our values
Our core values shape how we work with customers and with each other, and they're a genuine part of how decisions get made day to day.
Ready to apply?
Send your resume and a short cover note telling us why you'd be a great fit for a customer-focused support role at Velflex. Applications go to Tracey in our HR team.
Apply via Email →